Privacy policy
Effective October 25, 2026. Last updated October 25, 2026.
HomeWatch.pro is a service of Strategic Results Group, Inc., a Florida corporation ("HomeWatch.pro", "we", "us"). This policy explains what information we collect when you visit homewatch.pro or use the HomeWatch.pro app, how we use it, who we share it with, and the choices you have. By using HomeWatch.pro you agree to this policy.
Who this covers
- Operators and their teams: the businesses that subscribe to HomeWatch.pro and the people they invite.
- Homeowners: the clients of those operators, whose information an operator stores in HomeWatch.pro.
- Visitors: anyone who browses homewatch.pro, contacts us, or subscribes to our newsletter.
Information we collect
Information you give us. Name, business name, email address, mobile number, mailing address, and anything you send us through forms, email, or text messages.
Account and sign-in information. If you sign in with Apple, Google, or Microsoft, we receive your name, email address, and profile photo from that provider. We do not receive your password for those services.
Payment information. Subscription and client payments are processed by Stripe. We receive limited details, such as the card brand, last four digits, and billing status. We never see or store full card numbers.
Information operators store about their clients. Client names and contact details, property addresses, access instructions and codes, inspection answers, notes, photos, reports, action items, and invoices. For this information, the operator decides what is collected and why, and we process it on the operator's behalf to provide the service.
Location. When an inspector starts a visit, the app may record the device's location to confirm the visit took place. Your device asks for permission first, and visits work without it.
Usage and device information. Pages viewed, features used, approximate location from IP address, browser and device type, and error logs, collected through our hosting provider and essential cookies.
How we use information
- To provide the service: sign-in, inspections, reports, schedules, the client portal, team management, and billing.
- To send service messages by email or text, such as visit reports, invitations, receipts, trial and billing reminders, and security notices.
- To respond to support requests and questions.
- To send marketing, such as Kathy's weekly playbook, only to people who opted in. Every message includes a way to opt out.
- To keep the service secure, prevent fraud and abuse, and comply with the law.
- To understand, in aggregate, how the service is used so we can improve it.
We do not sell personal information. We do not use homeowners' information to market to them, and we do not use operators' client data for any purpose other than providing the service to that operator.
Text messages (SMS)
If you provide a mobile number and agree to receive texts, we use it to send the messages you opted in to, as described in our SMS terms. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages on our behalf. This applies to every category of sharing described below.
Who we share information with
We share information only with the providers that run HomeWatch.pro for us, under agreements that limit their use of it to providing their service to us:
- Supabase: database, sign-in, and file storage.
- Cloudflare: hosting, content delivery, and network security.
- Stripe: subscription and client payments.
- Resend: email delivery.
- Our text messaging and customer relationship provider, for sending texts and managing communication preferences.
- Apple, Google, and Microsoft, only when you choose to sign in with them.
Operators can see the information in their own account, and homeowners can see the reports and information their operator shares with them. We may also disclose information when the law requires it, to protect the rights and safety of our users or the public, or as part of a merger or sale of the business, in which case this policy continues to apply.
Cookies
We use essential cookies and browser storage to keep you signed in and to remember basic preferences. We do not use advertising cookies or sell browsing data.
Security
Information is encrypted in transit and at rest. Photos and documents are stored privately and shared only through links that expire. Access to production systems is limited to the people who need it. No system is perfectly secure, so please use a strong sign-in method and tell us right away if you suspect unauthorized access.
Retention
We keep account information while your account is active. If an operator cancels, we keep the account's data for 30 days so it can be restored or exported, then delete it, except where we must keep records longer for legal, tax, or accounting reasons. Text messaging consent records are kept as long as required to show that consent was given.
Your choices and rights
- View and update your account information in the app at any time.
- Ask for a copy of your information, or ask us to correct or delete it, by emailing info@homewatch.pro.
- Opt out of marketing email with the unsubscribe link, and out of texts by replying STOP.
- Homeowners: your operator controls your records in HomeWatch.pro. Contact them first; we will help them respond.
We will respond to verified requests within the time the law requires and will not treat you differently for making one.
Children
HomeWatch.pro is a business service and is not directed to anyone under 18. We do not knowingly collect information from children.
Changes
If we make material changes, we will update this page and notify account owners by email before the changes take effect.
Contact
Strategic Results Group, Inc., operating HomeWatch.pro
info@homewatch.pro