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Terms of service

Effective October 25, 2026. Last updated October 25, 2026.

These terms are an agreement between you and Strategic Results Group, Inc., a Florida corporation that operates HomeWatch.pro ("HomeWatch.pro", "we", "us"). "You" means the business that creates an account and the people it authorizes to use it. By creating an account or using HomeWatch.pro, you accept these terms, our privacy policy, and, if you receive texts from us, our SMS terms.

1. The service

HomeWatch.pro is software for running a Home Watch business: clients and properties, inspections, reports, schedules, a client portal, team accounts, and billing tools. Features and limits vary by plan, as listed on the pricing page. Features marked "coming soon" are not part of your plan until released. We improve the service over time and may change or retire features; if we remove something material to your plan, we will tell you in advance.

2. Accounts

  • You must be at least 18 and able to enter a contract for your business.
  • Keep sign-in methods secure and tell us promptly about any unauthorized use.
  • You are responsible for everything done under your account, including by people you invite. The account owner controls who has access.

3. Trial, billing, and renewal

  • Paid plans start with a 60-day free trial. A payment card is required at signup.
  • Unless you cancel before the trial ends, your plan begins on day 61 and the card on file is charged at the monthly or yearly rate you chose. We send a reminder before the first charge.
  • Plans renew automatically each month or year until cancelled. You authorize us, through Stripe, to charge your card for each renewal.
  • Prices exclude taxes, which we add where required. We may change prices with at least 30 days' notice by email; the new price applies at your next renewal.
  • If a payment fails, we will retry and notify you. Accounts more than 14 days past due may be limited until payment is made.
  • Fees are non-refundable, except where the law requires otherwise or where we decide to issue a refund.

4. Changing plans and cancelling

You can change plans or cancel anytime in the app under Billing. Upgrades take effect right away. Downgrades and cancellations take effect at the end of the current billing period, and you keep access until then. If you use more than a lower plan allows (for example, properties or team accounts), you will need to bring usage within the limit before the downgrade applies.

5. Your data

  • You own the information you and your team put into HomeWatch.pro, including your clients' information ("your data").
  • You grant us permission to host, process, and display your data only to provide and support the service, and as described in our privacy policy.
  • You are responsible for having the right to collect and store your clients' information, for its accuracy, and for how you use it, including any notices or consent your clients are owed.
  • After cancellation, we keep your data for 30 days so you can restore or export it, then delete it, except where the law requires us to keep records.

6. Payments from your clients

Client billing runs through your own Stripe account, under Stripe's terms and your agreement with Stripe. Payments go to you, not to us. HomeWatch.pro charges no platform fee on those payments; Stripe's processing fees apply. You are responsible for your pricing, invoices, refunds, disputes, and taxes on what your clients pay you.

7. Messages to your clients

If you use HomeWatch.pro to email or text your clients, you are responsible for having their consent, honoring opt-outs, and following the laws that apply to those messages, including the Telephone Consumer Protection Act and CAN-SPAM.

8. Acceptable use

Do not use HomeWatch.pro to break the law; store information you have no right to; send spam or unsolicited messages; upload malicious code; probe, overload, or interfere with the service; access other customers' data; or resell the service without our written agreement. We may suspend or end accounts that do, with notice where practical.

9. Inspections and reports

HomeWatch.pro records what you and your inspectors observe. It is not a home inspection, engineering, insurance, or mold assessment service. We are not responsible for the condition of any property, for what an inspection does or doesn't detect, or for decisions made from a report.

10. Our intellectual property

HomeWatch.pro, its software, design, and brand belong to us. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. If you send us suggestions, we may use them without obligation to you.

11. Availability and support

We work to keep HomeWatch.pro available and your data safe, and we back it up regularly. Occasional maintenance or outages may occur. Support is provided by email at the level described for your plan.

12. Disclaimers

Except as stated in these terms, the service is provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, and our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose. These limits do not apply to your payment obligations or to either party's fraud or willful misconduct.

14. Indemnity

You will defend and hold us harmless from claims by third parties, including your clients, arising from your data, your services to your clients, your messages to them, or your breach of these terms.

15. Ending the agreement

You may stop using HomeWatch.pro at any time by cancelling. We may end or suspend your access for a material breach of these terms that you don't fix within 10 days of notice, or immediately for non-payment beyond the grace period, illegal use, or a security risk. Sections 5, 6, 9, and 12 through 17 continue after the agreement ends.

16. Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Palm Beach County, Florida, and both parties consent to that venue. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice.

17. General

These terms, together with the privacy policy and SMS terms, are the entire agreement about HomeWatch.pro. If any part is unenforceable, the rest still applies. Failing to enforce a term is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business. We may update these terms and will notify account owners by email at least 30 days before material changes take effect; continuing to use the service after that means you accept them.

Contact

Strategic Results Group, Inc., operating HomeWatch.pro
info@homewatch.pro